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[Written in partnership with Supernewsroom, but the editorial team had full control over the content.]

Final we spoke to Malaysian point-of-sale (POS) system supplier Aoikumo, the model was supplying its providers to shoppers within the magnificence, medical, and wellness fields.

Round that point, nevertheless, CEO Kevin Nair had already expressed his curiosity in serving dental clinics to Vulcan Publish too.

Slightly below a yr later, he was proud to share that they’d achieved that purpose. Inside 1 month of launching their new POS system, kumoDent, 15 dental clinics had already come on board.

Tweaking the system

All of it started with enquiries from gamers within the dental trade who’d caught wind of Aoikumo’s POS system being utilized by magnificence and medical service suppliers in 2019.

When the MCO hit in 2020, the Aoikumo group felt it was an opportune time for them to divert some improvement consideration in direction of a correct dental POS system.

But when Aoikumo’s current POS system was in a position to serve magnificence, medical, and wellness service suppliers, why did they need to go the additional mile to create a brand new system only for dental clinics?

Kevin replied, “We have been lacking the dental and periodontal charting, and on the similar time, the affected person journey, which is the circulation from the purpose the affected person reaches the clinic as much as billing, differed as properly.”

The periodontal charting on kumoDent / Picture Credit score: kumoDent

Do you know: Periodontal refers to something regarding or affecting the constructions surrounding and supporting the enamel.

“Aside from that, Aoikumo had far more options than what the dental clinics required, such because the bundle management, advertising module, tiering commissions, and so on.”

Regardless of these variations, the group’s purpose was nonetheless to have each kumoDent and Aoikumo share the identical platform.

This was in order that their obtainable kumoSan (for employees administration) and kumoBiz (a lite model of the POS system to ease enterprise operations) apps may be utilized by kumoDent subscribers, negating the necessity to develop extra separate ones.

Nevertheless, this plan got here with a caveat. “We had to make sure that no matter we have been doing wouldn’t interrupt the prevailing Aoikumo shoppers when kumoDent was launched,” Kevin shared.

Thus, the group spent probably the most time on exams to make sure that their structure might maintain up with the addition of kumoDent.

Caring for their shoppers’ clients

kumoDent shouldn’t be the one dental clinic POS system in Malaysia although, as there are abroad rivals providing their providers right here too.

However Kevin believes he and the Aoikumo group have their USPs down-pat. Creating probably the most high-tech, environment friendly system would nonetheless imply naught if the individuals meant to make use of it might probably’t determine it out.

With kumoDent’s important customers being nurses and medical doctors, the group ensures that no matter new options and capabilities launched are simple to make use of. On the similar time, they supply easily-accessible assist and help.

Then there are additionally the value-added providers inside the Aoikumo ecosystem which embrace the aforementioned kumoSan app.

On the customer-facing entrance, Aoikumo has a MeTIME Wellness app for sufferers to ebook appointments by means of, test previous transactions, and extra.

The kumoSan app (left) and the MeTIME Wellness app (proper) / Picture Credit score: kumoDent

Some upcoming plans to enhance it embrace including an over-the-app buy operate that lets sufferers pay for therapies on the app itself.

And since as they are saying, information is energy, kumoDent gives sufferers with post-treatment care writeups that give recommendation on how you can take care of one’s enamel after a filling or a knowledge tooth removing, for instance.

This end-to-end care has confirmed widespread amongst kumoDent’s focused clientele, and right now, dental clinics make up about 10% of Aoikumo’s general outlet subscribers, with Kevin noting that it’s nonetheless a rising quantity.

In focus and on monitor

Throughout the subsequent yr, Aoikumo goals to onboard a complete of 300 clinics to kumoDent. The group has put aside budgets to ramp up their gross sales and advertising efforts to extend consciousness and to strengthen their model identification.

Following these efforts, Kevin mentioned, “We’re nonetheless on monitor and assured that we’ll hit the goal by subsequent yr.”

As for different development objectives, he replied, “Regional and worldwide enlargement, if the scenario permits, in addition to elevated adoption of the MeTIME Wellness app to ease affected person bookings and purchases.”

Although the chances are limitless, Kevin and his group are selecting to give attention to kumoDent and Aoikumo first, however gained’t shut out different verticals inside the medical and wellness trade sooner or later.