When pure disasters strike, they go away behind greater than bodily destruction. They go away householders, enterprise house owners, and property house owners feeling powerless, alone, and not sure the place to show. Insurance coverage Declare HQ was based to fill that hole. Primarily based in Metairie, Louisiana, and led by founder Galen M. Hair, the agency exists not simply to struggle insurance coverage firms in courtroom however to serve folks once they really feel deserted. That service-first mission has change into the guts of all the things they do.

Insurance coverage Declare HQ is a property casualty insurance coverage legislation agency with a nationwide attain. Nevertheless, its status has grown not by promoting, however by motion. The agency is understood for exhibiting up with actual assist in actual moments of disaster, whether or not meaning serving to a household get well financially or bringing consolation objects like blankets or stuffed toys to ease a toddler’s concern after a catastrophe. That blend of authorized experience and human compassion is what units Insurance coverage Declare HQ aside and drives its relentless outreach and progress.

A Function Larger Than Authorized Wins

Insurance coverage Declare HQ represents policyholders throughout the nation. They give attention to turning denied or underpaid claims into actual recoveries for individuals who merely wish to rebuild their lives. Their instances vary from hurricane, wind, and hail injury to flood claims, vandalism, and theft.

Many consumers first come to them after being ignored or lowballed by their insurers. The authorized staff steps in to problem unfair delays and denials. Their dedication begins early by providing free recommendation, instructional assets, movies, and downloadable guides to assist folks perceive their rights and shield their property. This outreach empowers policyholders to take steps to safeguard their claims and confidently navigate the restoration course of, whether or not or not they change into purchasers.

Galen displays on the corporate’s philosophy, stating, “Going above and past for purchasers isn’t just about assembly their expectations; it’s about exceeding them and making an actual distinction of their lives.”

Insurance coverage Declare HQ’s construction displays that mission. They’ve deliberately constructed a shopper success staff devoted to communication, updates, and shopper care all through the declare course of. Their hiring course of focuses on shared values, with each staff member chosen for a dedication to integrity, compassion, and repair.

Galen himself invests closely in his personal management improvement. His aim: to steer a agency that places folks first and makes assist accessible for each one who wants it.

Turning Catastrophe Into Justice

The agency’s file of shopper victories is spectacular. In keeping with Insurance coverage Declare HQ, they’ve recovered over $1 billion for greater than 70,000 purchasers. These outcomes embrace instances the place insurers initially provided little to nothing.

In a single well-known case, a Lake Charles house owner devastated by Hurricanes Laura and Delta was provided solely $50,000 by the insurer. Insurance coverage Declare HQ stepped in and secured a remaining settlement of over $9 million, reworking that household’s restoration. One other household, left homeless after a fireplace, turned to the agency when their insurer refused to pay. Insurance coverage Declare HQ fought and recovered $825,000, permitting the household to rebuild.

These victories mirror the agency’s deep understanding of insurance coverage firm techniques and their refusal to accept lowball gives. After Hurricane Laura, a shopper shared, “I used to be blessed when the agency handed my case to Mary. From the very starting, she took the stress away and fought laborious. In the long run, I bought all the things I wanted and needed. I’d extremely suggest the agency and would use them once more. If I may add stars, I’d add a further 5.”

Nevertheless,  past courtroom wins, these instances present the agency’s larger function: to revive dignity, stability, and hope to folks going through catastrophe.

Increasing Attain and Persevering with the Mission

Primarily based in Louisiana, Insurance coverage Declare HQ now serves purchasers in Florida, Alabama, Mississippi, Texas, Georgia, Massachusetts, Illinois, and Washington, D.C. Their growth has been deliberate, not ego-driven. They solely broaden the place they will preserve the identical stage of private service and shopper care.

Their outreach mannequin combines native information with nationwide energy to allow them to reply rapidly to catastrophe areas. That dedication has received them an A+ ranking from the Higher Enterprise Bureau, in addition to the arrogance of purchasers and professionals within the trade. Many public adjusters, contractors, and even different attorneys refer powerful claims to them, understanding they may struggle for honest outcomes.

Galen captures their strategy merely: “Navigating insurance coverage claims can really feel overwhelming. We exist to stage the enjoying subject and provides folks again their voice.” This philosophy instills confidence in purchasers.

As disasters proceed to strike communities throughout the U.S., Insurance coverage Declare HQ stays centered on that mission. They present up when others received’t. They provide not solely authorized assist but in addition compassion, schooling, and reassurance. That regular mixture of coronary heart and authorized energy is why purchasers proceed to refer household and buddies after their very own instances are resolved.